Checkout errors for some card payments
- Checkout · partial outage
- Started17:56
- Investigating
- Identified18:01
- Monitoring
- Resolved
- Identified18:01 CEST
We've found the cause: our card processor is timing out under load. A fix is rolling out now.
Acme
The Acme store, checkout and API.
Partial outage
- CheckoutPartial outagesince 18:02 CEST
Active incident
Upcoming maintenance
Database upgradeScheduled
Oct 11, 02:00 – 02:30 CEST
Affected: Order emails
Weekly patching of the orders database.
Components
99.99% uptime · last 90 daysStore2 componentsPartial outage
Websiteshop.acme.exampleOperational
90 days ago99.98% uptimeToday
CheckoutCart, checkout and card paymentsPartial outage
90 days ago99.99% uptimeToday
Platform2 componentsOperational
APIapi.acme.exampleOperational
90 days ago100.00% uptimeToday
Order emailsOperational
90 days ago100.00% uptimeToday
- No downtime
- Degraded
- Under 30 min down
- 30 min or more down
- Maintenance
- No data
Past incidents · last 14 days
Full historyNo incidents in the last 14 days.